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Frequently Asked Questions

What should I do when a death occurs?

If a death occurs at home, you should contact the GP or relevant medical professional first. Once the death has been verified, you can contact us at any time, day or night, and we will guide you through the next steps and bring your loved one into our care. If the death occurs in a hospital or care setting, staff will advise you, and you can then contact us when you’re ready.

Yes. We are available 24 hours a day, 7 days a week. Our dedicated team is always on hand to provide immediate support and advice whenever you need us.

Should you need to call outside of business hours, we have a dedicated member of staff who will answer your call

Please call: 0161 282 8793

A standard-sized coffin is 6 feet 2 inches in length and 22 inches in width.

Unfortunately, if the deceased exceeds these dimensions, a larger coffin will be required and this will incur an additional cost. Any extra cost will always be discussed and confirmed by your funeral director before arrangements are finalised.

We offer three clearly defined funeral options to suit different needs and preferences: The Residents Funeral, Kane’s Direct, and The Horsedrawn Funeral. Our pricing is simple and transparent—the prices shown are exactly what you pay, with no hidden extras. We will always explain your options clearly and help you choose the right service for your family.

Support Available to Help with Funeral Costs

We understand that arranging a funeral can place financial pressure on families. Depending on your circumstances, there may be government support available to help with some of the costs. The information below outlines the main types of assistance that may be available.


Funeral Expenses Payment (England & Wales)

The Funeral Expenses Payment is a government-provided benefit that helps people in England and Wales who receive certain qualifying benefits with funeral costs.

If you live in Scotland, this payment has been replaced by the Funeral Support Payment, which serves a similar purpose.

This payment does not usually cover the full cost of a funeral. The amount awarded depends on your individual situation and takes into account any other money available, such as:

  • Funds from the deceased’s estate

  • Insurance policies or other financial support

If the deceased had a pre-paid funeral plan, you can normally receive up to £120 towards items not included within that plan.

Where the funeral has not yet been paid for, the payment is usually made directly to the funeral director.

How to apply:

  • The simplest way to claim is by telephone: 0800 731 0469, then select Option 2

  • A claim form (SF200) can be collected from a Jobcentre Plus office or downloaded online

  • Further details can be found here:
    👉 https://www.gov.uk/funeral-payments


Bereavement Support Payment

Financial help may also be available through the Bereavement Support Payment if your husband, wife, or civil partner passed away on or after 6 April 2017.

You may be able to claim if, at the time of their death:

  • You were under State Pension age

  • You were married to or in a civil partnership with the deceased

  • The deceased paid income tax for at least six months between 1975 and the date of death

  • The death was caused by an accident at work or a work-related illness

Payments available:

  • A tax-free lump sum of £2,500, followed by 18 monthly payments of £100

  • If you have children under 18 and receive Child Benefit, this increases to:

    • £3,500 lump sum, plus 18 monthly payments of £350

You can download a Bereavement Support Payment pack (form BSP1) or request one by contacting Jobcentre Plus.

Bereavement Service helpline:

  • 0800 731 0139

  • Welsh language: 0800 731 0453


Budgeting Loan

A Budgeting Loan is an interest-free loan that may help contribute towards funeral costs. Repayments are taken directly from your benefits, and you only repay the amount you borrow.

You may qualify if you or your partner have been receiving one of the following income-related benefits for at least 26 weeks:

  • Income Support

  • Income-based Jobseeker’s Allowance

  • Income-related Employment and Support Allowance

  • Pension Credit

The maximum loan available is £812 if you have children. The amount offered will depend on:

  • Your ability to repay the loan

  • The level of your savings

Savings above £1,000 (or £2,000 if you or your partner are over 62) may affect eligibility.


Here to Support You

If you are unsure which support you may be entitled to, or would like help understanding the process, our team is always available to offer guidance and support during this difficult time.

Absolutely. Every life is unique, and we work closely with families to create a meaningful, personal farewell that reflects your loved ones wishes, beliefs, personality, and legacy.

Yes. We will guide you through all necessary paperwork, including registration of the death, cremation or burial forms, and liaising with third parties, helping to ease the administrative burden at a difficult time.

Yes. We are experienced in arranging religious, non-religious, and culturally specific funerals. We will always respect your beliefs, traditions, and wishes, working closely with officiants, celebrants, and places of worship to ensure the service is conducted with dignity and care.

At Kane Funeral Services, we believe that the choice of a celebrant or priest is a deeply personal decision. Every family has their own beliefs, traditions, or preferences, and we want to give you the freedom to decide what feels right for your loved one.

For this reason, the services of a celebrant or priest are not included in the standard prices of either Kanes Direct or The Residents Funeral Service. This allows families to:

  • Choose someone who reflects their personal beliefs or values.

  • Decide if they want a religious, spiritual, or non-religious ceremony.

  • Add this service only if it is meaningful to them, avoiding unnecessary costs.

Our team is always on hand to advise or arrange a celebrant or priest if you would like one, ensuring your service is personal, dignified, and exactly as you wish.

We understand that arranging a funeral can feel overwhelming, so we aim to make every cost as clear and straightforward as possible. A funeral generally includes three main elements:

  1. Our funeral director services

  2. Third-party costs such as burial or cremation fees

  3. Optional extras such as flowers, limousines, and Doves


Burial Costs

If you are arranging a burial, there are additional costs you may wish to consider, such as:

  • Purchase of the burial plot

  • Grave digging fees

  • Minister or officiant fees

Burial costs can vary depending on location, so we recommend using our funeral cost calculator to see what applies in your area.


Cremation Costs

Cremation is often a more affordable option, though costs can vary across the UK. Cremation services may include a simple farewell or a more personalised ceremony. Our funeral cost calculator can help you explore these options and understand what suits your needs.


Funeral Director Costs

At Kane Funeral Services, our funeral director fees cover all aspects of arranging and providing a dignified, personal service, including:

  • Guidance and support through every step of the arrangements

  • Liaising with third parties such as clergy, florists, crematorium and cemetery staff

  • Preparing and completing all legal and administrative documentation

  • Care and preparation of your loved one, including collection, preparation for the funeral, and embalming if required

  • Provision of a hearse and all necessary personnel, including coffin bearers and drivers

  • A fully lined and fitted coffin or casket

  • Optional extras such as limousines, flowers, or other personal touches, available at additional cost depending on your choices


Third-Party Costs

Third-party fees, also known as disbursements, are costs paid to organisations outside of Kane Funeral Services for services we do not provide directly. These may include:

  • Church or venue fees

  • Cremation or burial fees

  • Minister or officiant fees (Note: there are no fees for Church of Scotland ministers)

  • Additional personal touches such as musicians or other special requests

Caring for our community every step of the way

Have questions or need assistance? Our dedicated team is here to help you every step of the way. Reach out today, and let’s start a conversation

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